{"id":25905,"date":"2021-10-19T15:51:42","date_gmt":"2021-10-19T07:51:42","guid":{"rendered":"https:\/\/www.eclass.com.hk\/en\/eclass-faq-stu\/"},"modified":"2022-01-05T10:15:06","modified_gmt":"2022-01-05T02:15:06","slug":"eclass-faq-stu","status":"publish","type":"page","link":"https:\/\/mock-uat.eclasscloud.hk\/en\/eclass-faq-stu\/","title":{"rendered":"eClass FAQ (For Students)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;lang-menu&#8221;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: right;\"><a href=\"\/eclass-faq-stu\/\">\u4e2d\u6587\u7248<\/a> \u00a0|\u00a0 English Version<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;desktop-only&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Here&#8217;s a list of FAQ for <a class=\"anchor-link\" href=\"#!\/eclass-app\">eClass Student App<\/a> and <a class=\"anchor-link\" href=\"#!\/eclass-ip\">eClass Integrated Platform<\/a>. We hope that the information provided can guide you to the best experience in using our services.<\/span><\/h3>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;mobile-only&#8221;]<\/p>\n<h4><span style=\"font-weight: 400;\">Here&#8217;s a list of FAQ for <a class=\"anchor-link\" href=\"#!\/eclass-app\">eClass Student App<\/a> and <a class=\"anchor-link\" href=\"#!\/eclass-ip\">eClass Integrated Platform<\/a>. We hope that the information provided can guide you to the best experience in using our services.<\/span><\/h4>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column el_id=&#8221;eclass-app&#8221;]<div class=\"uavc-list-icon uavc-list-icon-wrapper ult-adjust-bottom-margin product-name desktop-only  vc_custom_1632706931278  vc_custom_1632706931278\"><ul class=\"uavc-list\"><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-3969\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:15px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:80px;display:inline-block;\" >\n\t<img class=\"img-icon\" alt=\"null\" src=\"https:\/\/mock-uat.eclasscloud.hk\/wp-content\/uploads\/revslider\/eclassappdevelopment_newmockup\/eclassAppBanner-student.png\"\/>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-3969 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><\/p>\n<h2>eClass Student App<\/h2>\n<p><\/span><\/div><\/li><\/ul><\/div><div class=\"uavc-list-icon uavc-list-icon-wrapper ult-adjust-bottom-margin product-name mobile-only  vc_custom_1632706939773  vc_custom_1632706939773\"><ul class=\"uavc-list\"><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-3362\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:15px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:80px;display:inline-block;\" >\n\t<img class=\"img-icon\" alt=\"null\" src=\"https:\/\/mock-uat.eclasscloud.hk\/wp-content\/uploads\/revslider\/eclassappdevelopment_newmockup\/eclassAppBanner-student.png\"\/>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-3362 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><\/p>\n<h4>eClass Student App<\/h4>\n<p><\/span><\/div><\/li><\/ul><\/div>[\/vc_column][\/vc_row][vc_row][vc_column el_id=&#8221;sys-setting&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center; font-size: 21px;\">System Settings\u00a0 |\u00a0 <a class=\"anchor-link\" href=\"#!\/acct-setting\">Account Settings<\/a>\u00a0 |\u00a0 <a class=\"anchor-link\" href=\"#!\/sys-operation\">System Operation<\/a><\/p>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"dt-fancy-separator title-left h3-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #f9a302;\"><span class=\"separator-holder separator-left\" style=\"border-color: #f9a302;\"><\/span>System Settings<span class=\"separator-holder separator-right\" style=\"border-color: #f9a302;\"><\/span><\/div><\/div>[vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">Can I log in to my Student App account on a tablet?<\/div>\n<div class=\"speechBubble speechBubble-other\">You can install Student App on tablets of different operating systems and log in to your account.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">How can I change the language setting?<\/div>\n<div class=\"speechBubble speechBubble-other\">You can change the language setting from \u201cMore\u201d in the Student App or from your phone settings directly.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">Why do I fail to receive push messages from school occasionally?<\/div>\n<div class=\"speechBubble speechBubble-other\">The Android system will close the background apps that have not been used for a while and you can no longer receive push messages from the apps. You can change the phone settings by forcing the Student App to stay online all the time to avoid this situation.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">Why can&#8217;t I sign the eNotice?<\/div>\n<div class=\"speechBubble speechBubble-other\">There are two types of eNotice: Parent Notice and Student Notice. Students can only sign student notice and view parent notice signed by parents on the Student App. However, you can\u2019t sign parent notice on behalf of your parents.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">Why are there more features on my friends&#8217; Student App?<\/div>\n<div class=\"speechBubble speechBubble-other\">The features displayed on your Student App are dependent on the school\u2019s subscription plans and administrative arrangements. Please contact your school for more details.<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column el_id=&#8221;acct-setting&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center; font-size: 21px;\"><a class=\"anchor-link\" href=\"#!\/sys-setting\">System Settings<\/a>\u00a0 |\u00a0 Account Settings\u00a0 |\u00a0 <a class=\"anchor-link\" href=\"#!\/sys-operation\">System Operation<\/a><\/p>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"dt-fancy-separator title-left h3-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #f9a302;\"><span class=\"separator-holder separator-left\" style=\"border-color: #f9a302;\"><\/span>Account Settings<span class=\"separator-holder separator-right\" style=\"border-color: #f9a302;\"><\/span><\/div><\/div>[vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">How can I change my password?<\/div>\n<div class=\"speechBubble speechBubble-other\">You can change your password through the Student App menu if your school grants you the access right. You can also click &#8220;Forget Password&#8221; on the Integrated Platform and enter your login name. The system will automatically send you a password reset email for you to reset your password.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">How can I change my photo in the Student App?<\/div>\n<div class=\"speechBubble speechBubble-other\">You can change your photos through the Student App menu if your school grants you the access right. You can also log in to the Integrated Platform and change your photo in iAccount.<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column el_id=&#8221;sys-operation&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center; font-size: 21px;\"><a class=\"anchor-link\" href=\"#!\/sys-setting\">System Settings<\/a>\u00a0 |\u00a0 <a class=\"anchor-link\" href=\"#!\/acct-setting\">Account Settings<\/a>\u00a0 |\u00a0 System Operation<\/p>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"dt-fancy-separator title-left h3-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #f9a302;\"><span class=\"separator-holder separator-left\" style=\"border-color: #f9a302;\"><\/span>System Operation<span class=\"separator-holder separator-right\" style=\"border-color: #f9a302;\"><\/span><\/div><\/div>[vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">Why can&#8217;t I log in to the Student App even though I have downloaded it?<\/div>\n<div class=\"speechBubble speechBubble-other\">You can\u2019t use the Student App if your school has not yet subscribed to the Student App service, or if you have provided incorrect login details. Please contact your school to reconfirm the subscription or the account details. You can also contact us if the situation persists.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">How to deal with the sudden crash of the Student App?<\/div>\n<div class=\"speechBubble speechBubble-other\">You can try to download and reinstall the latest version of the Student App. If the situation persists, you can contact us.<br \/>\nRemarks: If you are using a Huawei device, please go to the Huawei AppGallery to download the Student App as Huawei devices may be incompatible with Google Service.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">What should I do if I receive a &#8220;Cannot connect to server&#8221; error message when accessing the Student App?<\/div>\n<div class=\"speechBubble speechBubble-other\">If you are unable to connect to the server, please try switching the network. If the situation persists, please contact your school for further information.<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;1&#8243;][vc_column el_id=&#8221;eclass-ip&#8221;][vc_empty_space height=&#8221;80px&#8221;][vc_column_text el_class=&#8221;desktop-only&#8221;]<\/p>\n<h2>Integrated Platform<\/h2>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;mobile-only&#8221;]<\/p>\n<h3>Integrated Platform<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">What should I do if I forget my password?<\/div>\n<div class=\"speechBubble speechBubble-other\">You can enter your school name in the search bar and click &#8220;Forget Password&#8221;. Enter your login name and backup email. The system will automatically send you a password reset email to your backup email. If you are unable to provide your backup email or login details, please contact your school directly as all account details are managed by your school.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">How can I change my login password?<\/div>\n<div class=\"speechBubble speechBubble-other\">If the school grants you the access right, you can change your login password in iAccount.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">How can I change my account details?<\/div>\n<div class=\"speechBubble speechBubble-other\">If the school grants you the access right, you can change your account details in iAccount.<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<div class=\"speechBubble speechBubble-self\">Why can&#8217;t I download the photos or videos from Digital Channels?<\/div>\n<div class=\"speechBubble speechBubble-other\">The right to download photos or videos is managed by the school. Please contact your school directly if necessary.<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;80px&#8221;][vc_column_text el_class=&#8221;desktop-only&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Any other questions? Feel free to fill in the form below.<\/h3>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;mobile-only&#8221;]<\/p>\n<h4 style=\"text-align: left;\">Any other questions? Feel free to fill in the form below.<\/h4>\n<p>[\/vc_column_text]<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-25897\"><form id=\"wpforms-form-25897\" class=\"wpforms-validate wpforms-form\" data-formid=\"25897\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/25905\" data-token=\"92f25db459cac868a4307f60a4b30956\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-25897-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-25897-field_2\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-25897-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" required><\/div><div id=\"wpforms-25897-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-25897-field_4\">School Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-25897-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" required><\/div><div id=\"wpforms-25897-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-25897-field_11\">Role\uff08e.g. Student. If other, please specify.\uff09 <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-25897-field_11\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][11]\" required><\/div><div id=\"wpforms-25897-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-25897-field_6\">Contact Number<\/label><input type=\"text\" id=\"wpforms-25897-field_6\" class=\"wpforms-field-medium\" name=\"wpforms[fields][6]\" ><\/div><div id=\"wpforms-25897-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-25897-field_7\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-25897-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-25897-field_8-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-25897-field_8\">Enquiries <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-25897-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha\" ><div class=\"g-recaptcha\" data-sitekey=\"6LeJe9IoAAAAAN2KLwFWfc8uR_m8nONa-4JNWreN\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-recaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"25897\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-25897\" class=\"wpforms-submit\" data-alt-text=\"Processing...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->[vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;lang-menu&#8221;][vc_column][vc_column_text] \u4e2d\u6587\u7248 \u00a0|\u00a0 English Version [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;desktop-only&#8221;] Here&#8217;s a list of FAQ for eClass Student App and eClass Integrated Platform. We hope that the information provided can guide you to the best experience in using our services. [\/vc_column_text][vc_column_text el_class=&#8221;mobile-only&#8221;] Here&#8217;s a list of FAQ for eClass Student App and eClass Integrated Platform. We hope&hellip;<\/p>\n","protected":false},"author":1,"featured_media":25907,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-microsite.php","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/pages\/25905"}],"collection":[{"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/comments?post=25905"}],"version-history":[{"count":2,"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/pages\/25905\/revisions"}],"predecessor-version":[{"id":25909,"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/pages\/25905\/revisions\/25909"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/media\/25907"}],"wp:attachment":[{"href":"https:\/\/mock-uat.eclasscloud.hk\/en\/wp-json\/wp\/v2\/media?parent=25905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}